Question 1

When are you open for business?

Accepted Answer

My hours are 10am to 4pm on Tuesdays and Fridays and 11am to 5pm on Saturdays and Sundays.

Question 2

What is your cancelation policy?

Accepted Answer

Please cancel your appointment at least 24 hours in advance.  I reserve the right to charge full price of a missed appointment.

Question 3

What forms of payment do you accept?

Accepted Answer

I accept cash, all forms of major credit cards and local personal checks, as well as PayPal and Venmo transactions.

Question 4

What if I am running late for an appointment?

Accepted Answer

Please try to arrive on time as all appointments are scheduled to allow the appropriate time for your service.  I want to provide you with the best service possible.  If you are more than 15 minutes late your appointment will be forfeited and the cancelation policy will apply.

Question 5

What is your return policy?

Accepted Answer

All sales are final unless products are unopened and returned within a week of purchase.  Store credit will be given for any unopened returns.

Question 6

What services do you provde?

Accepted Answer

Therin Pohely Holistic Beauty provides facials, eyebrow shaping, eyelash extensions and waxing services in the Portland, Maine area.

Question 7

What will a peel treatment do for my skin?

Accepted Answer

A peel can help address sun damage, crows feet, hyperpigmentation, acne, scarring and rosacea. See the Signature Facial Therapies page to learn about our many facial treatment options.

Question 8

How do I prepare for a peel?

Accepted Answer

It is best to prepare the skin for 10-15 days before a with Cosmedix Serum 16 to stimulate skin for the most effective renewal.

Question 9

Do peels hurt?

Accepted Answer

No, the chirally correct skin peels  I administer do not hurt, although some stinging and itching can occur. Some skin is more sensitive than others.

Question 10

What will my face look like immediately after a peel?

Accepted Answer

A select few of my peel treatments are left on overnight.  You should except your face to feel slightly sticky.  Please plan to not apply makeup after this treatment.  Some people experience skin that looks and feels flushed, but this does not occur with everyone.  Light flaking may occur in the days following a peel.

Question 11

What should I do after my peel?

Accepted Answer

Peeling and redness may occur post peel. Once any flaking has ended, skin must be treated gently for several days.  Do NOT pull on, or help along any shedding skin.      Sun should totally be avoided You must use a chemical-free sunblock daily   Do not sit in the sauna or Jacuzzi or do any strenuous exercise following your treatment.  Sweating will make your skin sting/burn and can be uncomfortable Do not use Retin-a or Renova for 3 weeks post peel Do not use AHA, BHA or retinol creams for 2 weeks after peel   Do not use topical exfoliants for 1 week (or more) post peel

Question 12

What are eyelash extensions?

Accepted Answer

Eyelash Extensions are a popular service and product that lengthens and thickens your own natural eyelashes. Lash extensions are single strands of synthetic eyelashes that are curved to replicate a natural eyelash. They are applied to each individual natural eyelash one by one for a natural and beautiful look. Eyelash extensions are perfect for special occasions or for day-to-day wear.

Question 13

What do eyelash extensions look like when applied?

Accepted Answer

With proper application (meaning one synthetic eyelash applied to one natural lash) the look and feel is completely natural and real. No one will know you have extensions. They will just think you were born with beautiful, long lashes!

Question 14

How long will eyelash extensions last?

Accepted Answer

When applied properly, eyelash extensions will last the length of the natural growth cycle of your eyelashes. Everyone's experience will differ based on day to day activities but over all,  touchups should only be required every 2 to 3 weeks. A special long-lasting waterproof bonding agent is used.

Question 15

How often should I get touch ups?

Accepted Answer

I recommend getting a touch up every 2 to 3 weeks. If you wait too long your eyelash extensions will fall out and you will require a full set. Your natural eyelashes fall off every 45 - 60 days due to the natural growth cycle and are naturally replaced with the growth of a new eyelash. Other factors such as expsoure to steam or touching your eyes alot may cause the extensions to fall sooner. A touch up is needed to fill in any lashes that have fallen out. Touch ups average about 60 minutes.

Question 16

Can I apply mascara to eyelash extensions?

Accepted Answer

Yes, although I don't recommend it. Mascara is not needed since the extensions actually give the illusion of wearing mascara.  It can still be worn, however it must be water based mascara. DO NOT USE OIL-BASED OR WATER-PROOF MASCARA. Waterproof mascara or any type of oil based mascara can dissolve the bonding agent and shorten the life of your eyelash extensions causing them to fall out sooner. Care also needs to be taken in washing off the mascara. Only use a water-based eye makeup remover.

Question 17

Can I use eyelash curlers with eyelash extensions?

Accepted Answer

I do not recommend using mechanical eyelash curlers on your eyelash extensions as these curlers will damage the extensions and possibly your own natural lashes. The extensions do have a natural curl but if more of a curl is required I recommend using a heated eyelash curler.

Question 18

Can I swim, shower, exercise or visit a spa while wearing eyelash extensions?"

Accepted Answer

Yes. The bonding agent used is waterproof and allows you to shower, swim, exercise etc. Special care is required but overall maintenance is low. It is recommended, however, that you do not use heavy water, such as in the shower on your lashes for about 12- 24 hours after the eyelash application. A light mist is fine.

Question 19

How do I take care of my new eyelash extensions?​

Accepted Answer

Please clean your lashes with a recommended cleanser daily.  Removing natural oils as well as skin care products is essential in keeping your lashes fresh for as long as possible.  Gently comb your lashes with the provided lash brush to avoid tangling of your new lashes. Avoid hot steam or sauna Do not rub your eyes Only use water based mascara (optional) If applying mascara do so from middle to tip, avoid root area Use water based eye makeup remover Do not perm your lashes Do not use a mechanical eyelash curler Do not pull on your lashes (this may cause your natural lashes to come out prematurely)

Question 20

Are eyelash extensions FDA approved?  Are they safe?

Accepted Answer

Currently the FDA is not regulating eyelash extensions because the eyelash extensions are applied to the natural eyelash hairs and do not touch the skin. The application process is pain-free and relaxing that most clients fall asleep during the procedure. However, improper application by an unqualified eyelash technician can cause damage to your natural lashes. Only use a Certified Eyelash Extension Specialist.

Question 21

How long will it take to apply eyelash extensions & how is it done?

Accepted Answer

The initial application of lash extensions normally takes anywhere from 1.5 to 2 hours.  You will lay comfortably on my facial table with your eyes closed. Before beginning, I will apply a gel pad under your eyes to cover your lower lashes . Next, I will apply an extension to each individual eyelash.

Question 22

Can I choose the look I want?

Accepted Answer

Eyelash extensions are available in a number of lengths and thickness. I consult with you first to see which style appeals to you.  I also determine what your lashes can hold in regards to size. Each person's lashes will vary in strength and length. I take this into consideration when creating a look for you. The overall look of the extensions can be very natural.

Question 23

What if I break out?

Accepted Answer

This is to be expected, particularly the first two or three times waxing due to unknown trauma to the sebaceous gland.  This will subdue over time.

Question 24

Won't the hair grow back thicker & darker?

Accepted Answer

This is not possible; it's an old wives tale. Over time with frequent waxing, hair regrowth weakens and comes in finer and thinner, but frequency and diligence is required to achieve results. If hair darkens and grows in thicker, it's a function of hormones, not waxing.

Question 25

What about ingrown hairs?

Accepted Answer

Ingrown hairs may result from the following:   Genetics: Some clients are prone to ingrown hairs due to their genetic make-up. Consult me for the best follow up care. This normally will include some type of exfoliating treatment. Client Error: The client must avoid tight clothing after waxing, especially in waxed areas. Tight clothing may result in irritation and ingrown hairs. The client should, after 24-48 hours, use some type of exfoliating product to keep dead skin from accumulating in the areas that tend to become ingrown (i.e., bikini, upper thighs, underarms, back of neck, calves, etc.). Weakened Hair: As the client continues with waxing, hair will begin to weaken and thin. My clients should continue to use their exfoliating products and procedures as recommended.

Question 26

When not to wax:

Accepted Answer

If you use Retin-A, Renova, Accutane, or any other questionable medications or any other skin thinning substance such as excessive use of AHA's (glycolic). If you have any systematic disease such as cancer (risk of infection), diabetes (very prone to bruising), herpes simplex (cold sores), etc. If you have vascular problems such as, varicose veins. If you have open wounds, infection, inflammation, hypersensitivity. If in doubt, don't wax!

Question 27

After waxing avoid:

Accepted Answer

Outdoor sun exposure for 24 hours Makeup, if face waxed Hot water, saunas Deodorant with aluminum Salt glow / stimulating body or facial treatments Chlorinated water Tight clothing for legs / bikini Tanning beds for 24- 48 hours

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